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Data Protection

Data protection is a matter of trust. Heliqx makes every effort, using state-of-the-art technology, to ensure that the legal requirements for data protection and data security are exceeded. With this privacy policy, we would therefore like to inform you about when we process which data and how we use it.

We reserve the right to amend the content of this privacy policy. We therefore recommend that you review the privacy policy at regular intervals.

Name and address of the controller

The controller within the meaning of the EU General Data Protection Regulation (GDPR) and other national data protection laws of the member states as well as other data protection regulations is:

Heliqx GmbH i.G., Zur Messe 11a, 01067 Dresden, Germany

Phone: +49 351 413550, Email:mail@heliqx.com Website: www.heliqx.com

Name and address of the data protection officer

The data protection officer of the controller is:

Heliqx GmbH i.G., Data Protection Officer, Zur Messe 11a, 01067 Dresden, Germany

Phone: +49 351 41355819, Email: datenschutz@heliqx.com

General information on data processing

Scope of personal data processing

We only process the personal data of our users to the extent necessary to provide a functional website and to provide our services. The processing of personal data is carried out regularly only with the consent of the user. An exception applies in cases where prior consent cannot be obtained for practical reasons and the processing of the data is permitted by law.

Legal basis for the processing of personal data

The processing of personal data is based on the provisions of the GDPR. Depending on the purpose of the processing, the legal basis may be as follows:

  • Consent (Art. 6 (1) (a) GDPR)
    Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 (1) (a) GDPR serves as the legal basis.
  • Contract fulfillment and pre-contractual measures (Art. 6 (1) (b) GDPR)
    When processing personal data that is necessary for the performance of a contract to which the data subject is party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary for the implementation of pre-contractual measures.
  • Compliance with legal obligations (Art. 6 (1) (c) GDPR)
    Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 (1) (c) GDPR serves as the legal basis.
  • Protection of vital interests (Art. 6 (1) (d) GDPR)
    In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) lit. d GDPR serves as the legal basis.
  • Safeguarding legitimate interests (Art. 6 (1) (f) GDPR)
    If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights, and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for processing.

Data deletion and storage period

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Storage may also take place if this has been provided for by the European or national legislator in Union regulations, laws, or other provisions to which the controller is subject. The data will also be blocked or deleted when a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.

Description and scope of data processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected:

  • the user’s IP address;
  • Date and time of access;
  • Information about the browser type and version used;
  • websites from which the user’s system accesses our website;
  • Websites accessed by the user’s system via our website;
  • Name and URL of the file accessed;

The data is also stored in our system’s log files. This data is not stored together with other personal data relating to the user.

Legal basis for data processing

The legal basis for the temporary storage of data and log files is Art. 6 (1) lit. f GDPR.

Purpose of data processing

The temporary storage of the data by the system is necessary to enable the website to be delivered to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session, for example. The data is stored in log files to ensure the functionality of the website. In addition, the data is used for the technical optimization of the website and to ensure the security of our information technology systems. The data is not evaluated for marketing purposes in this context. These purposes also constitute our legitimate interest in data processing pursuant to Art. 6 (1) lit. f GDPR.

Duration of storage

The data will be deleted as soon as it is no longer required for the purpose for which it was collected. In the case of data collection for the provision of the website, this is the case when the respective session has ended. In the case of data storage in log files, this is the case after seven days at the latest. Storage beyond this is possible. In this case, the user data will be deleted or anonymized so that it is no longer possible to assign it to the calling client.

Right to object and right to erasure

The collection of data for the provision of the website and the storage of data in log files is essential for the operation of the website. Consequently, there is no possibility for the user to object.

Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is accessed again.

We use cookies to make our website functional. Some elements of our website require that the calling browser can be identified even after a page change. The following data is stored and transmitted in the cookies:

  • Language settings;
  • Browser type/browser version;
  • Operating system used;
  • Referrer URL;
  • Host name of the accessing computer;
  • Time of server request

Legal basis for data processing

The legal basis for the processing of personal data using technically necessary cookies is otherwise Art. 6 (1) lit. f GDPR.

Purpose of data processing

The purpose of using technically necessary cookies is to enable the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change.

We require cookies for the following applications:

  • Transfer of language settings;
  • Login information.

The user data collected by technically necessary cookies is not used to create user profiles.

Duration of storage, objection and removal options

Cookies are stored on the user’s computer and transmitted to our site. Therefore, as a user, you have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the storage of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all the functions of the website to their full extent.

Description and scope of data processing

Our website has a contact form that can be used to contact us electronically. If a user takes advantage of this option, the data entered in the input mask will be transmitted to us and stored. This data includes:

  • First name, last name;
  • Email address;
  • Phone number;
  • Your message.

When the message is sent, the following data is also stored:

  • User’s IP address;
  • Date and time of registration.

Your consent will be obtained for the processing of the data as part of the sending process and reference will be made to this privacy policy.

Alternatively, you can contact us via the email address provided. In this case, the user’s personal data transmitted with the email will be stored.

In this context, the data will not be passed on to third parties. The data will be used exclusively for processing the conversation.

Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given their consent.

The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 (1) lit. f GDPR. If the email contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) lit. b GDPR.

Purpose of data processing

The processing of personal data from the input mask serves us solely for the purpose of processing the contact request. In the case of contact by email, this also constitutes the necessary legitimate interest in the processing of the data.

The other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.

Duration of storage

The data will be deleted as soon as it is no longer necessary for the purpose for which it was collected. For personal data from the input mask of the contact form and that sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

Right to object and right to erasure

The user has the option of revoking their consent to the processing of personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.

To do so, simply send a message to datenschutz@heliqx.com . In this case, all personal data stored in the course of establishing contact will be deleted.

We use the following host for hosting the website: DomainFactory GmbH, Neuturmstrasse 5, 80331 Munich, Germany.

Description and scope of data processing

This website is hosted externally. The personal data collected on this website is stored on the host’s servers. This includes the following data:

  • IP addresses;
  • Contact details;
  • Website accesses;
  • Meta and communication data.

Legal basis for data processing

The legal basis for data processing is Art. 6 (1) (b) GDPR. We have concluded a contract processing agreement (CPA) for the use of the above-mentioned service.

Purpose of data processing

The purpose of data processing is our legitimate interest in the secure, fast, and efficient provision of our online services by a professional provider (Art. 6 (1) (f) GDPR).

Duration of storage

The log files are stored for seven days after the page is accessed. Backups are kept by us for 1 month.

Right to object and right to erasure

The collection of data for the provision of the website and the storage of data is essential for the operation of the website. Consequently, there is no possibility for the user to object.

Social plugins

We offer you the option of using so-called “social media buttons” on our website. To protect your data, we use buttons that are only integrated into the website as graphics and contain a link to the corresponding website of the button provider. By clicking on the graphic, you will be redirected to the services of the respective provider. Only then will your data be sent to the respective providers. If you do not click on the graphic, there will be no exchange between you and the providers of the social media buttons. Information about the collection and use of your data in social networks can be found in the respective terms of use of the corresponding providers.

We have integrated social media buttons from the following companies on our website:

LinkedIn button from LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland

LinkedIn’s privacy policy can be found at: https://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Google Fonts

This site uses Google Fonts, which are provided by Google, for the uniform display of fonts. The Google Fonts are installed locally. There is no connection to Google servers.

Further information on Google Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Google Analytics 4 (GA4), Google Ireland Limited – Web analysis

We use the web analysis service Google Analytics 4 (GA4) from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) on our website. Processing is based on your consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR and, for the setting of cookies, in accordance with § 25 (1) TTDDG in conjunction with Art. 4 No. 11 and Art. 7 GDPR. A data processing agreement pursuant to Art. 28 GDPR has been concluded with Google.

Data transfer to the USA

When using GA4, personal data may be transferred to Google LLC in the USA. This transfer is based on an adequacy decision pursuant to Art. 45 GDPR and Google’s certification under the EU-U.S. Data Privacy Framework (DPF).

Type and scope of processing

GA4 uses cookies and other tracking technologies to collect information about user behavior. Among other things, the following data is collected and processed:

  • Usage data (e.g., pages viewed, interactions, scroll depth)
  • Event data (e.g., clicks, conversions, internal search queries)
  • Device and communication data (e.g., browser and device information)

GA4 does not store complete IP addresses. The IP address is used exclusively for rough location determination and is then discarded.

Google processes the data on our behalf to generate reports on website activity and to provide other services related to website usage.

Google Signals (optionally activated)

If you are logged into your Google account and have enabled personalized advertising, additional data from Google Signals may also be included. This includes in particular:

  • Demographic characteristics (e.g., age groups, gender)
  • Interest-based categories
  • Cross-device usage data

This data is provided exclusively in pseudonymized form and does not allow individual persons to be identified.

Storage period

The data in Google Analytics 4 is deleted or completely anonymized after 14 months in accordance with our configuration.

Withdrawal of consent

You can withdraw or adjust your consent at any time with future effect via our cookie consent tool. The lawfulness of the processing until withdrawal remains unaffected.

Further information from Google

Further information on data processing by Google, settings and opt-out options can be found at:

We only use personal data in accordance with data protection regulations. We also take all necessary technical and organizational security measures to protect your personal data from unauthorized access and misuse at all times.

When we store or process personal data, we do so in a high-security data center. To protect the security of your data during transmission, we use encryption methods (e.g., SSL) via HTTPS. Our servers are secured by firewalls and virus protection. Back-up and recovery procedures as well as role and authorization concepts are a matter of course for us.

Our employees are obliged to comply with the provisions of the GDPR and the Federal Data Protection Act (BDSG) when handling data.

Unless otherwise described in this privacy policy, we do not disclose your personal data to third parties unless you have consented to the disclosure of data or we are entitled or obliged to disclose data due to legal provisions and/or official or court orders. This may include, in particular, the provision of information for the purposes of criminal prosecution, averting danger, or enforcing intellectual property rights.

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis us, the controller:

Right to information

You can request confirmation from us as the controller as to whether personal data concerning you is being processed by us.

If such processing is taking place, you can request the following information from the controller:

  • the purposes for which the personal data is processed;
  • the categories of personal data that are being processed;
  • the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
  • the planned duration of storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage period;
  • the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller, or a right to object to such processing;
  • the existence of a right to lodge a complaint with a supervisory authority;
  • any available information on the origin of the data if the personal data is not collected from the data subject;
  • the existence of automated decision-making, including profiling, pursuant to Art. 22 (1) and (4) GDPR and, at least in these cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

You have the right to request information about whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

Right to rectification

You have the right to rectification and/or completion by the controller if the personal data processed concerning you is inaccurate or incomplete. The controller must rectify the data without delay.

Right to restriction of processing

Under the following conditions, you may request the restriction of the processing of personal data concerning you:

  • if you dispute the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
  • the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
  • the controller no longer needs the personal data for the purposes of the processing, but you need it for the establishment, exercise, or defense of legal claims; or
  • if you have objected to the processing pursuant to Art. 21 (1) GDPR and it is not yet clear whether the legitimate reasons of the controller outweigh your reasons.

If the processing of personal data concerning you has been restricted, such data may – apart from its storage – only be processed with your consent or for the assertion, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State.

If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

Obligation to erase

You may request the controller to erase personal data concerning you without undue delay, and the controller is obliged to erase such data without undue delay if one of the following reasons applies:

  • The personal data concerning you is no longer necessary for the purposes for which it was collected or otherwise processed.
  • You withdraw your consent on which the processing was based in accordance with Art. 6 (1) (a) or Art. 9 (2) (a) GDPR, and there is no other legal basis for the processing.
  • You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
  • The personal data concerning you has been processed unlawfully.
  • The erasure of personal data concerning you is necessary to comply with a legal obligation under Union law or the law of the Member States to which the controller is subject.
  • The personal data concerning you has been collected in relation to the services offered by information society services pursuant to Art. 8 (1) GDPR.

Information to third parties

If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Art. 17 (1) GDPR, the controller shall take reasonable steps, including technical measures, taking into account the available technology and implementation costs, to inform controllers who process the personal data that you, as the data subject, have requested them to delete all links to this personal data or copies or replications of this personal data.

Exceptions

The right to erasure does not apply if the processing is necessary

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • for reasons of public interest in the area of public health pursuant to Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR;
  • for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. 89(1) GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
  • for the establishment, exercise, or defense of legal claims.

Right to information

If you have asserted your right to rectification, erasure, or restriction of processing against the controller, the controller is obliged to notify all recipients to whom your personal data has been disclosed of this rectification, erasure, or restriction of processing, unless this proves impossible or involves disproportionate effort.

You have the right to be informed by the controller about these recipients.

Right to data portability

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data has been provided, provided that

  • the processing is based on consent pursuant to Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR or on a contract pursuant to Art. 6 (1) (b) GDPR, and
  • the processing is carried out using automated procedures.

In exercising this right, you also have the right to have the personal data concerning you transferred directly from one controller to another, where technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to data portability does not apply to the processing of personal data that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Right to object

You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Article 6(1)(e) or (f) GDPR; this also applies to profiling based on these provisions.

The controller will then no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

If the personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing purposes; this also applies to profiling insofar as it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

In connection with the use of information society services, you have the option of exercising your right to object by means of automated procedures using technical specifications, irrespective of Directive 2002/58/EC.

Right to revoke the data protection consent declaration

You have the right to withdraw your declaration of consent under data protection law at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.

Competent supervisory authority:
Saxon Data Protection and Transparency Commissioner

Postal address:
Saxon Data Protection and Transparency Commissioner
Maternistraße 17
01067 Dresden
Germany

Postal address:
Saxon Data Protection and Transparency Commissioner
P.O. Box 11 01 32
01330 Dresden
Phone: +49 351 85471 101 , Fax: +49 351 85471-109
Email: post@sdtb.sachsen.de / Website: www.datenschutz.sachsen.de

This privacy policy was last updated on January 30, 2026. Heliqx reserves the right to update this privacy policy from time to time.

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